Customers Navigating endlessly and Waiting hours on hold?

Move your Contact Center from a responsive pressure valve to a proactive driver of business value by Automating the Voice Channel in your Customer Service. Start today acting on your Contact Center pain points and turning efficiency into ROI!

Get Started
Watch Video

Customers Navigating endlessly and Waiting hours on hold?

Move your Contact Center from a responsive pressure valve to a proactive driver of business value by Automating the Voice Channel in your Customer Service. Start today acting on your Contact Center pain points and turning efficiency into ROI!

Get Started
Watch Video

Improve Efficiency, ROI and CSAT

Improve the NPS of your Customer Service, while reducing call handling times with success and understanding rates of about 90% for our Voice Bot. Identify call reasons to adjust and review your processes, deliver calls to the right queues or agents, eliminate timeout for processes that can be automated and automate customer data collection before the call is delivered to an agent.

Get Started

Improve Efficiency, ROI and CSAT

Improve the NPS of your Customer Service, while reducing call handling times with success and understanding rates of about 90% for our Voice Bot. Identify call reasons to adjust and review your processes, deliver calls to the right queues or agents, eliminate timeout for processes that can be automated and automate customer data collection before the call is delivered to an agent.

Get Started

Use Cases of our Voice Assistant

Semi-automation

Automates the collection of information to schedule a medical appointment and forwards the call to an agent.

Full Automation

Check the status of a delivery package with a twist, as the order reference is not found or is not correct.

Get Started

Use Cases of our Voice Assistant

Semi-automation

Automates the collection of information to schedule a medical appointment and forwards the call to an agent.

Full Automation

Check the status of a delivery package with a twist, as the order reference is not found or is not correct.

Get Started

Technology to Automate your Customer Service

GoContact.ai is a low-code platform for Customer Service automation. We are Google Cloud partners for innovation and digital transformation, namely for Natural Language IVR, Machine learning, Speech Recognition and Text to Speech. Automate service in your voice channel and expand your capabilities to chat and email automation, increasing efficiency and effectiveness of several critical points in the Contact Center.

Get Started

Technology to Automate your Customer Service

GoContact.ai is a low-code platform for Customer Service automation. We are Google Cloud partners for innovation and digital transformation, namely for Natural Language IVR, Machine learning, Speech Recognition and Text to Speech. Automate service in your voice channel and expand your capabilities to chat and email automation, increasing efficiency and effectiveness of several critical points in the Contact Center.

Get Started

An Intuitive Platform that Everyone can Configure

Our platform was built to empower Customer Service operations every single day. An intuitive interface that allows anyone on your team to configure the Call Workflows and the Voice Bot with total autonomy. Use the call reasons and the service metrics to further improve your customer experience.

Get Started

An Intuitive Platform that Everyone can Configure

Our platform was built to empower Customer Service operations every single day. An intuitive interface that allows anyone on your team to configure the Call Workflows and the Voice Bot with total autonomy. Use the call reasons and the service metrics to further improve your customer experience.

Get Started

“The voice recognition system was able to automatically process more than 80% of our calls, resulting in the reduction of our call response times in more than 15%.”

María José Baena, Customer Service Coordinator @ Tinsa Spain

“The voice recognition system was able to automatically process more than 80% of our calls, resulting in the reduction of our call response times in more than 15%.”

María José Baena, Customer Service Coordinator @ Tinsa Spain

Scale Interactions with Automation

Engage with your customers with natural language AI powered bots, handle call volume spikes, avoiding losing business and growing your operation. Customer can solve common questions or requests, keeping everybody happy and leaving your agents with the more complex situations.

Get Started

Scale Interactions with Automation

Engage with your customers with natural language AI powered bots, handle call volume spikes, avoiding losing business and growing your operation. Customer can solve common questions or requests, keeping everybody happy and leaving your agents with the more complex situations.

Get Started

Integrates with your Contact Center Technology

With GoContact.ai you don’t need change your current Contact Center technology. Our AI solution was developed to work independently and integrate with the main Customer Service platforms: Avaya, Collab, Five9, Genesys, inConcert, Talkdesk, among others.

Integrates with your Contact Center Technology

With GoContact.ai you don’t need change your current Contact Center technology. Our AI solution was developed to work independently and integrate with the main Customer Service platforms: Avaya, Collab, Five9, Genesys, inConcert, Talkdesk, among others.

Listen how Natural it Sounds

We believe that our success is created by being side by side with our customers and with daily follow-up. Schedule your online and customized demo of our voice automation solution.

Listen how Natural it Sounds

We believe that our success is created by being side by side with our customers and with daily follow-up. Schedule your online and customized demo of our voice automation solution.