When Artificial Intelligence meets Customer Service

Automate your Voice and Chat channels, removing pressure from your business and turning efficiency into ROI for several critical points in your Contact Center.

Get Started
Watch Video

When Artificial Intelligence meets Customer Service

Automate your Voice and Chat channels, removing pressure from your business and turning efficiency into ROI for several critical points in your Contact Center.

Get Started
Watch Video

Technology to Automate your Customer Service

GoContact.ai is a low-code platform for Customer Service automation. We are Google Cloud partners for innovation and digital transformation, namely for Natural Language IVR, Machine learning, Speech Recognition and Text to Speech. Automate service in your voice channel and expand your capabilities to chat and email automation, increasing efficiency and effectiveness of several critical points in the Contact Center.

Explore Voice Automation

Technology to Automate your Customer Service

GoContact.ai is a low-code platform for Customer Service automation. We are Google Cloud partners for innovation and digital transformation, namely for Natural Language IVR, Machine learning, Speech Recognition and Text to Speech. Automate service in your voice channel and expand your capabilities to chat and email automation, increasing efficiency and effectiveness of several critical points in the Contact Center.

Explore Voice Automation

Use Cases of our Voice Assistant

Semi-automation

Automates the collection of information to schedule a medical appointment and forwards the call to an agent.

Full Automation

Check the status of a delivery package with a twist, as the order reference is not found or is not correct.

Explore Voice Automation

Use Cases of our Voice Assistant

Semi-automation

Automates the collection of information to schedule a medical appointment and forwards the call to an agent.

Full Automation

Check the status of a delivery package with a twist, as the order reference is not found or is not correct.

Explore Voice Automation

Automate Interactions with Chatbots

If the interactions with your company’s Customer Service are repetitive and time consuming for your operation, they can be automated to guarantee both customer satisfaction and cost efficiency. Use a chatbot to automate up to 70% of responses to common requests and the most repetitive tasks so human assistants can focus on complex questions and delighting customers.

Explore Chat Automation

Automate Interactions with Chatbots

If the interactions with your company’s Customer Service are repetitive and time consuming for your operation, they can be automated to guarantee both customer satisfaction and cost efficiency. Use a chatbot to automate up to 70% of responses to common requests and the most repetitive tasks so human assistants can focus on complex questions and delighting customers.

Explore Chat Automation

“The voice recognition system was able to automatically process more than 80% of our calls, resulting in the reduction of our call response times in more than 15%.”

María José Baena, Customer Service Coordinator @ Tinsa Spain

“The voice recognition system was able to automatically process more than 80% of our calls, resulting in the reduction of our call response times in more than 15%.”

María José Baena, Customer Service Coordinator @ Tinsa Spain

Integrates with your Contact Center Technology

With GoContact.ai you don’t need change your current Contact Center technology. Our AI solution was developed to work independently and integrate with the main Customer Service platforms.

Integrates with your Contact Center Technology

With GoContact.ai you don’t need change your current Contact Center technology. Our AI solution was developed to work independently and integrate with the main Customer Service platforms.

Listen how Natural it Sounds

We believe that our success is created by being side by side with our customers and with daily follow-up. Schedule your online and customized demo of our voice automation solution.

Listen how Natural it Sounds

We believe that our success is created by being side by side with our customers and with daily follow-up. Schedule your online and customized demo of our voice automation solution.